About

I've had many roles so far: teacher, tester, customer support representative, web designer, software developer and now service designer. I also do a lot outside work.

Blog and Medium stories

You can read my posts on my blog.

I write about:

• training - professional developement
• conference write up
• ressources - raising awareness

Practitioner stories

This is research project exploring the service design practice in the public and third sector in Scotland. This is a personal project with 3 other service designers: Angela F. Orviz, Serena Nüsing and Vinishree Verma.

We started in June 2020 and finished in December 2021, learning from other practitioners, exploring, experimenting and sharing with the community.

We have documented this project on a webiste I'm managing.

Accessiblity

I volunteered for Accessibility Scotland and take every opportunity I get to talk about accessibility and raise awareness.

I have created training materials to deliver workshops for Code Your Future - a coding school for refugees and disadvantaged people where I volunteered from May 2020 to May 2022.

Improving Digital Skills

I've created a website for East Renfrewshire Council (Volunteer work) to support classes where people will improve their digital skills by training on forms which look like real live forms but are simplified and recreated using the GOV.UK prototype.

Read this blog post about the Digital Skill Tool.

You can see and use the website. You will be prompted to enter a username and password (both are: erc-tool)

• Homepage
• learn how we used the GOVUK Prototype kit

Watch the video which explains how to use it: