UX Designer | Web Developer
Surveys / Google Analytics
Sketch / WordPress
Sketchbook & Sharpies
Landbot.io / Draw.io
HTML5 / CSS / JS / jQuery
Bootstrap / EJS / Angular
NodeJS / Git / Cucumber
Trello / Confluence / JIRA
Agile / Scrum / Github
BrowserStack / WAVE
JAWS / NVDA / ZoomText
French / English - fluent
German / Gaelic - notions
Pluralsight / Codecademy
Interaction Design Foundation
BSc in Computing and IT - Honours (2:1)
Dec'16 | The Open University
Fundamentals of Interaction Design, Software engineering
Interaction Design Foundation
Since May 17 - present | 16 UX Design courses studied
Master in Cognitive Sciences
Sep' 93 | Université Paris Sud (Paris XI) - France
AI - Psychology - Linguistic - Biology
Digital Customer Project Officer
Sep' 18 - present | East Renfrewshire Council - Barrhead
Identify, prioritise online customer service developments and process design improvements.
Ensure strong user experience design standards are implemented across all digital processes.
Create wireframes to outline process design, structure and layout.
Work with user researcher and digital content officer to identify customer insights.
Support with the training and education of new and improved processes.
Support the requirement to challenge existing business practices in alignment with the Digital Customer Experience standards and design principles.
Support the implementation of chatbot/artificial intelligence functionality
Software Developer - UX Design
June 16 - Sep' 18 | Ministry of Justice (Criminal Injuries Compensation Authority) - Glasgow
Assisting the design, coding, and testing of technical solutions, while following the Government Digital Service guidelines.
Working on the high-fidelity prototype used for usability testing.
Creating the documentation of design decisions, persona, wireflows.
Maintenance of project documentation on Confluence.
Writing guidance for the Customer Support members, to contribute towards their training and up skilling.
Using Agile and Scrum framework.
French Speaking Technical Support Representative
Oct' 14 - Sept' 15 | Pole to Win International - Glasgow
Support via phone and email in both English and French for customer seeking technical assistance for PC, mobiles and consoles video games. Carry out research to troubleshoot customer's technical problems. Train new colleagues. Keep the internal wiki up to date with the troubleshooting steps and templates used for customers.
French Localisation Games Tester
July - Sept' 14 | Pole to Win International - Glasgow
Quality control of the translation of video games, ad hoc translation and ensuring manufacturer's guidelines are adhered to.
Best Design App of the Month
June 16 | By MIT App Inventor
Prototype of a mobile application 'Planning green changes' to help users learn about raising chickens, recycling water, growing their food and solar energy (IT degree project) - No coding.
First Medium Story
15 June 18 | For The Interaction Design Foundation
The IDF contacted the 1% top performers in their courses and asked if we could write about our experience while studying with them. How to train in UX even if you can't get funding from your employer
Advocating for an Agile and User Centred approach for the Digital Transformation of the CICA Online Service
June 16 - present | Ministry of Justice (Criminal Injuries Compensation Authority) - Glasgow
On board since the Discovery phase in July 2016, in a team where most members were new to Agile and User Centred Design. I took part in creating the service blueprints, persona, journey maps, User Research activities during the Discovery phase. All along, I provided guidance, documents and presentations to understand the various artefacts for the design, the Scrum framework, how to use new collaboration tools (JIRA, Confluence, Slack) and some technical aspects of our work.
During the Alpha phase, I was more focussed on working on the prototypes, designing usability testing sessions with our User Researcher, analysing and improving our design based on users' feedback. The prototypes were also used as a communication and presentation tool of our design solutions to various stakeholders (Management, internal users, Victims Supports groups). This contributed to the promotion of our new ways of working when building a service with the users.
During the Private Beta phase, working very closely with our Content Manager, Service Designer, and User Researcher, I went on prototyping but also did more in terms of Inclusive Design, working to find solutions for assisted digital users, writing guidance for the Customer Support Staff, organising their training and up skilling. I'm also testing our system with assistive devices.