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Stéphanie Krus

UX designer / Web Developer

Stéphanie KRUS

UX Designer | Web Developer

Skills

UX Research

Affinity mapping

Heuristic evaluation

Surveys / Google Analytics

Usability Testing

UX Design

Journey map

Sketching

Wireframing

Prototyping

Tools

Sketch / WordPress

GOV.UK Toolkit

Sketchbook & Sharpies

Landbot.io / Draw.io

Frontend

HTML5 / CSS / JS / jQuery

Bootstrap / EJS / Angular

NodeJS / Git / Cucumber

Collaboration

Trello / Confluence / JIRA

Agile / Scrum / Github

Accessibility

BrowserStack / WAVE

JAWS / NVDA / ZoomText

Languages

French / English - fluent

German / Gaelic - notions

Online Learning

Pluralsight / Codecademy

Interaction Design Foundation

Education

BSc in Computing and IT - Honours (2:1)

Dec'16 | The Open University

Fundamentals of Interaction Design, Software engineering

Interaction Design Foundation

Since May 17 - present | 16 UX Design courses studied

https://www.interaction-design.org/stephanie-krus

Master in Cognitive Sciences

Sep' 93 | Université Paris Sud (Paris XI) - France

AI - Psychology - Linguistic - Biology

Work

Digital Customer Project Officer

Sep' 18 - present | East Renfrewshire Council - Barrhead

Identify, prioritise online customer service developments and process design improvements.

Ensure strong user experience design standards are implemented across all digital processes.

Create wireframes to outline process design, structure and layout.

Work with user researcher and digital content officer to identify customer insights.

Support with the training and education of new and improved processes.

Support the requirement to challenge existing business practices in alignment with the Digital Customer Experience standards and design principles.

Support the implementation of chatbot/artificial intelligence functionality

Software Developer - UX Design

June 16 - Sep' 18 | Ministry of Justice (Criminal Injuries Compensation Authority) - Glasgow

Assisting the design, coding, and testing of technical solutions, while following the Government Digital Service guidelines.

Working on the high-fidelity prototype used for usability testing.

Creating the documentation of design decisions, persona, wireflows.

Maintenance of project documentation on Confluence.

Writing guidance for the Customer Support members, to contribute towards their training and up skilling.

Using Agile and Scrum framework.

French Speaking Technical Support Representative

Oct' 14 - Sept' 15 | Pole to Win International - Glasgow

Support via phone and email in both English and French for customer seeking technical assistance for PC, mobiles and consoles video games. Carry out research to troubleshoot customer's technical problems. Train new colleagues. Keep the internal wiki up to date with the troubleshooting steps and templates used for customers.

French Localisation Games Tester

July - Sept' 14 | Pole to Win International - Glasgow

Quality control of the translation of video games, ad hoc translation and ensuring manufacturer's guidelines are adhered to.

Achievements

Best Design App of the Month

June 16 | By MIT App Inventor

Prototype of a mobile application 'Planning green changes' to help users learn about raising chickens, recycling water, growing their food and solar energy (IT degree project) - No coding.

http://going-green.chezleskrus.com/about

First Medium Story

15 June 18 | For The Interaction Design Foundation

The IDF contacted the 1% top performers in their courses and asked if we could write about our experience while studying with them. How to train in UX even if you can't get funding from your employer

Advocating for an Agile and User Centred approach for the Digital Transformation of the CICA Online Service

June 16 - present | Ministry of Justice (Criminal Injuries Compensation Authority) - Glasgow

On board since the Discovery phase in July 2016, in a team where most members were new to Agile and User Centred Design. I took part in creating the service blueprints, persona, journey maps, User Research activities during the Discovery phase. All along, I provided guidance, documents and presentations to understand the various artefacts for the design, the Scrum framework, how to use new collaboration tools (JIRA, Confluence, Slack) and some technical aspects of our work.

During the Alpha phase, I was more focussed on working on the prototypes, designing usability testing sessions with our User Researcher, analysing and improving our design based on users' feedback. The prototypes were also used as a communication and presentation tool of our design solutions to various stakeholders (Management, internal users, Victims Supports groups). This contributed to the promotion of our new ways of working when building a service with the users.

During the Private Beta phase, working very closely with our Content Manager, Service Designer, and User Researcher, I went on prototyping but also did more in terms of Inclusive Design, working to find solutions for assisted digital users, writing guidance for the Customer Support Staff, organising their training and up skilling. I'm also testing our system with assistive devices.