Surveys / Google Analytics
Sketch / WordPress
GOV.UK Prototype kit
Sketchbook & Sharpies
Landbot.io / Draw.io
HTML5 / CSS / JS / jQuery
Bootstrap / EJS / Angular
NodeJS / Git / Cucumber
Trello / Confluence / JIRA
Agile / Scrum / Github
BrowserStack / WAVE
JAWS / NVDA / ZoomText
French / English - fluent
German / Gaelic - notions
Pluralsight / Codecademy
Interaction Design Foundation
BSc in Computing and IT - Honours (2:1)
December 16 | The Open University
Fundamentals of Interaction Design, Software engineering
Interaction Design Foundation
Since May 17 - present | 17 UX Design courses studied
Master in Cognitive Sciences
September 93 | Université Paris Sud (Paris XI) - France
AI - Psychology - Linguistic - Biology
Digital Customer Experience Project Officer
September 18 - February 19 | East Renfrewshire Council - Barrhead
Raise awareness of Accessibility issues and how to solve them.
Advocate Design Principles and Government Digital Service (GDS) ways of working across all digital processes.
Introduce the GDS prototype kit to create and code High Fidelity prototypes with Council branding.
Create wireframes and flow diagrams.
Facilitate and organise User Testing with all types of participants including non native speakers.
Work with IT to ensure cross browsers / devices compatibility and progressive enhancement.
Identify, prioritise online customer service developments and process design improvements.
Software Developer - UX Design
June 16 - September 18 | Ministry of Justice (Criminal Injuries Compensation Authority) - Glasgow
Assisting the design, coding, and testing of technical solutions, while following the Government Digital Service guidelines.
Working on the high-fidelity prototype used for usability testing.
Creating the documentation of design decisions, persona, wireflows.
Maintenance of project documentation on Confluence.
Writing guidance for the Customer Support members, to contribute towards their training and up skilling.
Using Agile and Scrum framework.
French Speaking Technical Support Representative
October 14 - September 15 | Pole to Win International - Glasgow
Support via phone and email in both English and French for customer seeking technical assistance for PC, mobiles and consoles video games. Carry out research to troubleshoot customer's technical problems. Train new colleagues. Keep the internal wiki up to date with the troubleshooting steps and templates used for customers.
French Localisation Games Tester
July - September 14 | Pole to Win International - Glasgow
Quality control of the translation of video games, ad hoc translation and ensuring manufacturer's guidelines are adhered to.
Introducing GDS ways of working at East Renfrewshire Council
September 18 - February 19 | East Renfrewshire Council
Introduced the GDS prototype kit and code high fidelity prototypes of forms for user testing. This was a completely new way of working.
Facilitate, organise User Research sessions and user testing with various users, including non native English speakers, refugees and homeless participants for various housing application forms and a Primary 1 enrolment form.
Work with the Education, Housing and Environment departments to explain the design rationale of new online forms to replace previous paper processes. Manage expectations and liaise with IT to meet tight deadlines. Advocate for Service Design instead of simply translating a paper form to website form.
Raise awareness of accessibility problems, how to take these into account and how to solve them.
Create presentations and train colleagues about Design principles and Accessibility issues.
Test forms, maps and other form components to ensure browsers compatibility, avoid accessibility issues and make sure progressive enhancement is as good as possible.
First Medium Story at the IDF request
June 18 | For The Interaction Design Foundation
The IDF contacted the 1% top performers in their courses and asked if we could write about our experience while studying with them. How to train in UX even if you can't get funding from your employer
Advocating for an Agile and User Centred approach for the Digital Transformation of the CICA Online Service
June 16 - August 18 | Ministry of Justice (Criminal Injuries Compensation Authority) - Glasgow
On board since the Discovery phase in July 2016, in a team where most members were new to Agile and User Centred Design. I took part in creating the service blueprints, persona, journey maps, User Research activities during the Discovery phase. All along, I provided guidance, documents and presentations to understand the various artefacts for the design, the Scrum framework, how to use new collaboration tools (JIRA, Confluence, Slack) and some technical aspects of our work.
During the Alpha phase, I was more focussed on working on the prototypes, designing usability testing sessions with our User Researcher, analysing and improving our design based on users' feedback. The prototypes were also used as a communication and presentation tool of our design solutions to various stakeholders (Management, internal users, Victims Supports groups). This contributed to the promotion of our new ways of working when building a service with the users.
During the Private Beta phase, working very closely with our Content Manager, Service Designer, and User Researcher, I went on prototyping but also did more in terms of Inclusive Design, working to find solutions for assisted digital users, writing guidance for the Customer Support Staff, organising their training and up skilling. I'm also testing our system with assistive devices.
Best Design App of the Month
June 16 | By MIT App Inventor
Prototype of a mobile application 'Planning green changes' to help users learn about raising chickens, recycling water, growing their food and solar energy (IT degree project) - No coding.